The main aim of these procedures is the continuous improvement of the services provided by the academic management and the main reference point is the users, meeting their expectations.
The Academic Management Services and Complaints Analysis Office procedures that affect students are also incorporated into a Service Charter, which represents an advance in public commitment to the quality of the academic services that USC provides to its students.
The first version of the Service Charter was approved on 7 March 2018 by the Quality Committee and on 9 March of the same year by the Steering Committee of the Academic Area Quality Management System, and the second version was approved by the Quality Committee delegated by the Governing Council at its meeting of 30 June 2021.